Our refund policy is designed to be fair while protecting the sustainability of our service. Please read this policy carefully before making a purchase.
FiveList operates a RESTRICTIVE REFUND POLICY. Refunds are only provided in exceptional circumstances as outlined in this policy. By purchasing our services, you acknowledge and agree to these terms.
As a specialized SaaS platform for FiveM server management, FiveList provides digital services that are immediately accessible upon purchase. Due to the nature of our software-as-a-service model and the immediate access granted to our platform, refunds are generally not provided except in the specific circumstances outlined below.
This policy applies to all subscription plans, one-time purchases, and add-on services provided by FiveList, operated by Steelzz Development.
When donations have been made to Palestinian aid charities on behalf of a user's request:
WE DO NOT PROVIDE REFUNDS FOR:
Legal Disclaimer:
This restrictive policy is necessary to maintain the viability of our service and prevent abuse. Digital services cannot be "returned" like physical goods, and immediate access is granted upon purchase.
Refunds may be considered ONLY in the following exceptional circumstances, subject to investigation and approval:
Burden of Proof:
Users claiming exceptional circumstances must provide clear evidence and documentation. All refund decisions are made at our sole discretion after thorough investigation.
ALL refund requests must be submitted through our Discord support server. We do not process refund requests via email, social media, or other channels.
To request a refund, you must:
Visit https://discord.gg/T9bAH5erft and join our official support community.
Create a private support ticket through our bot system or contact an administrator directly.
Our team will investigate your case and respond within 5-7 business days. Complex cases may take longer.
Important Requirements:
Instead of refunds, we may offer alternative resolutions that provide value while protecting our business model:
Cancellation vs Refund:
Canceling your subscription is different from requesting a refund. Cancellation stops future billing but does not refund previous payments.
Subscription Cancellation Policy:
Automatic Renewal Policy:
Pro-Tip: If you're experiencing issues, contact our support team before canceling. Many problems can be resolved without cancellation.
Filing a chargeback or payment dispute without first contacting our support team is considered fraud and will result in immediate account termination and potential legal action.
Chargeback Consequences:
Legitimate Dispute Process: If you have a genuine payment issue, contact our Discord support team first. We will work with you to resolve legitimate problems without the need for chargebacks.
Legal Notice: We maintain detailed records of all transactions and user interactions. Fraudulent chargebacks will be contested with full documentation provided to financial institutions.
Digital Services Exemption:
As a digital service delivered instantly upon purchase, FiveList is exempt from cancellation rights under the UK Consumer Contracts Regulations. However, where local law requires otherwise, we will comply with applicable legal obligations.
Regulatory Framework:
Legal Compliance: This policy is designed to comply with UK consumer protection laws while protecting FiveList from abuse and ensuring service sustainability.
In the rare event that a refund is approved:
Approved refunds are processed within 7-14 business days via Stripe to your original payment method.
Refunds are only issued to the original payment method. We cannot refund to different cards or accounts.
Upon refund, your account access is immediately terminated and all data is permanently deleted.
Partial Refunds:
We may offer partial refunds based on usage time, circumstances, and our assessment of the situation. Partial refunds are calculated at our sole discretion.
TO THE FULLEST EXTENT PERMITTED BY LAW:
Jurisdictional Variations:
Some jurisdictions may require more lenient refund policies. Where applicable local consumer laws conflict with this policy, the more consumer-friendly provisions will apply to the minimum extent required by law.
Dispute Resolution:
Any disputes relating to refunds, billing, or payment processing are subject to the arbitration clauses set forth in our Terms of Service. You agree to resolve disputes through binding arbitration rather than court proceedings, where permitted by law.
For refund requests, billing questions, or general support:
Available 24/7 with typical response times of 2-24 hours. Create a support ticket for fastest service.